Privacy Policy

Firvo AI ("we," "us," or "our") operates the Firvo AI platform, which provides AI-powered phone intake services for immigration law firms. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services.

1. Information We Collect

We collect information in the following ways:

• Account Information: When you register or configure your firm, we collect your name, email address, firm name, phone number, and billing information.
• Call Data: We collect phone numbers, call recordings, transcriptions, and the content of conversations conducted through our AI intake system. This includes caller names, contact details, immigration-related information shared during intake, and summaries generated for attorneys.
• Usage Data: We collect information about how you use our platform, including dashboard activity, login history, and feature usage.
• Device Information: We may collect IP addresses, browser type, and device identifiers when you access our web dashboard.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our AI intake services
• Process and deliver call summaries and lead notifications to you
• Improve our voice AI, transcription accuracy, and product features
• Send you service-related communications and support responses
• Comply with legal obligations and enforce our terms
• Detect, prevent, and address fraud or abuse

3. Data Storage and Security

We store your data using Supabase and other infrastructure providers. Data is encrypted at rest and in transit. We follow industry-standard security practices and are working toward SOC 2 compliance. Access to sensitive data is restricted to authorized personnel on a need-to-know basis.

4. Call Recording and Transcription

Calls conducted through Firvo AI are recorded and transcribed for lead management purposes. Recordings and transcripts are stored securely and made available to your firm via the attorney dashboard. You are responsible for informing callers that calls may be recorded, in accordance with applicable law.

5. Third-Party Services

We use third-party services to operate our platform:

• Retell AI: Powers our voice AI and handles real-time speech processing.
• Twilio: Provides telephony and SMS notifications.
• Supabase: Database and authentication infrastructure.

These providers process data on our behalf and are bound by agreements that require them to protect your information.

6. Data Retention

We retain call recordings, transcripts, and lead data for as long as your account is active and as needed to provide our services. Upon account termination, we retain data for a limited period as required by law and our internal policies, after which it is deleted or anonymized.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications
• Object to or restrict certain processing

To exercise these rights, or for any privacy-related questions, contact us at firvoai@gmail.com.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

9. Contact Us

For privacy concerns or questions about this policy, contact us at firvoai@gmail.com.